February 15, 2023

What's new?

We’re excited to announce the launch of a support portal.

As part of our continuous effort to provide clients with the best possible service, Samsung Ads is pleased to announce the launch of our brand new Samsung Ads Support Portal!

Benefits

The new support portal will not only improve the service we offer to our Self-Serve clients by increasing transparency, access to information and better management tools, but will also feature a knowledge base hub to keep all useful information centralized.
With the portal, our clients can connect with a team of expert professionals to:

• Optimize campaigns
• Enhance audience strategies
• Troubleshoot the platform
• Request reporting & insights
• And more

Availability

This portal is available across all accounts and regions.

More information

Visit Request Help for more information about the Support Portal.